New patients, please arrive at least 10 minutes prior to your scheduled appointment time. At the initial visit, our reception personnel will need time to scan insurance cards and identification cards and to confirm insurance information. Prior to your appointment, please download and fill out the patient forms to expedite your visit (see the Registration Forms section).
If you are more than 15 minutes late, your appointment will be considered missed and a cancellation charge will be applied. Please call us the moment you find that you are running late, and we will try to accommodate you.
If you find that you cannot make your scheduled appointment, please call our office at (832) 871-4111 as soon as possible to cancel or reschedule your appointment. There is a $30 fee for missed medical appointments not canceled at least 24 hours prior. We have a long list of patients trying to get in for a dermatology appointment, so please give us enough notice if you cannot make your scheduled time slot. Please note that there is a $100 cancellation fee for procedure and surgery appointments.
As a courtesy, our office will try to call, text, and/or email a reminder prior to your appointment. Please respond as requested to our text and email reminders to expedite our scheduling system.
To schedule new patient appointments with Dr. Brown we require a $30 deposit. To schedule cosmetic procedures, we require a deposit which varies from $25 to $100, depending on the time involved. We are unable to reserve an appointment time until the deposit is made. This deposit is fully refundable if the appointment is canceled at least 24 hours prior to the scheduled time, as per our cancellation policy. Please note that Sculptra injections require a higher deposit.
What to Bring
- Completed Registration Forms
- Completed Evaluation Forms (if they apply, for acne, hair loss, etc)
- Insurance Cards
- Photo ID
- Referrals and Authorization (only if needed)
- A detailed list of all current prescription and over-the-counter medications and supplements (please include dosages)
- A detailed list of all medications tried in the past for the presenting issue (such as triamcinolone 0.1% cream for eczema)
- Consent form, if a child/minor is arriving without a parent.
Insurance Cards and Identification
All patients utilizing their medical insurance coverage will need to bring their current insurance card and driver’s license or photo ID. If you do not have your insurance card or if insurance cannot be verified, you are responsible for the full balance at the time services are rendered. For patient protection against identity theft and insurance fraud, we are required to visually confirm identity with a government-issued photo ID.
Medicare / Medicaid
Our office is not contracted with Medicare nor Medicaid. Medicare rules prohibit us (or the patient) from filing secondary insurance claims since we do not accept Medicare as a primary. We try to keep our self-pay fees reasonably priced for Medicare patients who choose to pay out-of-pocket for our services.
Referrals and Authorization
If insurance referrals and/or authorizations are required, it is the patient’s and primary care physician’s responsibility to provide such. We will be unable to obtain these for you at the time of visit.
Minors who arrive for treatment without a parent or legal guardian should bring the designated, signed Consent Form. It is recommended that the parent be present at the new patient appointment and any future appointments that would require crucial medical decision making.
Payment / Billing
Payment is made at the time of service. We accept cash, check, Visa, Mastercard, and Discover.
We highly suggest that you become very familiar with your insurance plan in regards to deductibles, health savings accounts, etc. Even when a procedure is considered medically necessary (such as freezing a wart or removing a tender mole), the cost may be applied towards your deductible, and insurance will require that you pay the full or partial cost. The cost of all medical procedures is determined by your specific insurance plan. We will call your insurance company prior to the appointment to confirm your deductible and copay amounts. Please understand that the information that we are given from the insurance companies is not always accurate. After billing has been reconciled with insurance, if you are owed money back, we will gladly send you a reimbursement check in the mail.
We have outsourced our billing department in order to streamline your medical care. After the appointment, if you have any questions about your invoice, please contact Golden Billing Company at (713) 263-0054.
If you need a 3 month prescription for your mail order pharmacy, please notify the nurse/medical assistant at the time of your appointment.
We are equally frustrated that medications are often the most expensive part of routine healthcare. If your insurance plan has a high deductible for medications that has not been met, please inform Dr. Brown or the medical assistant. We always try to provide rebate cards and/or samples when possible. If you find that your medication is too expensive or not covered, please leave a message for our medical assistants so that we can try to prescribe a more reasonable alternative.
Our office receives an overwhelming volume of medication refill requests. For this reason, we can only refill requests sent by fax from the pharmacy. Should you need additional refills, contact your pharmacy for them to initiate a pharmacy fax request. Please allow our office up to 72 hours to process the request with them. Prescription refills are only authorized during normal business hours.
Patients must have been seen by our office in the prior year for all refills. However, many medications require more frequent appointments (such as every 3-6 months) for monitoring. Patients who have not been seen by our office within the recommended time frame for follow-up will need an appointment before refills can be authorized.
Before you come to your regular appointment, please look over your dermatology medications to determine if you need to request any new prescriptions for the next year at the time of your appointment
When skin lesions are removed, the tissue specimen is sent to an outside specialist laboratory for both slide processing and interpretation. The lab will bill the insurance and/or patient separately for this service. To ensure high quality and accurate diagnosis of our skin biopsies, we prefer to send our specimens to the dermatopathologists at Regional Medical Laboratory.
Elective Procedures Considered Not Medically Necessary
Depending on your insurance plan, the removal of skin tags and other skin lesions may be considered elective and are not covered by insurance. After an evaluation, we will discuss these lesions and any involved costs at the time of the appointment.
Our office telephones are very busy, and we apologize if you are asked to hold for a brief period. Should you need to speak with the medical assistants about your recent appointment or treatment, please leave a message for them with the telephone receptionist. Please let us know at the time of your call if your problem is urgent. The medical assistants are helping with patient visits during clinic hours, but they try to return calls as soon as possible. If you do not receive a returned call within 24 hours, please let us know.
If you have a true dermatological emergency during office hours, please call first so that you can receive treatment as promptly as possible. After regular office hours, call the main office number (832-871-4111) where the answering service can page Dr. Brown directly. Please note that we are unable to process prescription refills or schedule appointments after hours.
If you need to have medical records sent to our office from another physician or have them transferred from our office to another provider, please fill out the Medical Record Release Form. You may mail the form to us, return it in person, fax it to our office at (832) 871-4112, or scan it and send it to email@example.com. We will be more than happy to transfer records as soon as possible to facilitate your medical care. Please note that a fee may apply for obtaining records for personal use or other purposes (such as life insurance policy determination).